Return and Refund Policy

Last updated: 11 November 2026

Thank you for shopping at MER Parfums ("we", "us" or "our"). We take great pride in crafting high-quality, artisanal fragrances. If you are not completely satisfied with your purchase, we are here to help.

By purchasing from MER Parfums, you agree to the terms below.

1. Returns eligibility and hygiene guidelines

Because of health, safety and hygiene standards for cosmetic and personal care products, strict conditions apply to returned items:

  • Unopened and sealed: full-size perfume bottles can be returned only if they are unopened and unused, with their original cellophane wrap or seal intact, and in saleable condition.
  • Return window: you must request a return within 14 calendar days of the date of delivery.
  • Proof of purchase: every return needs the order number, the original receipt or other valid proof of purchase.

2. Non-returnable and excluded items

To protect product purity and safety, the following items can't be returned or refunded unless they were defective on arrival:

  • Opened or unsealed fragrances: any bottle that has been unsealed, sprayed, tested or tampered with.
  • Sample boxes, discovery sets, sample vials and miniatures: individual samples, sample sets and travel atomisers.
  • Custom and bespoke creations: personalised engravings, custom-formulated scents and made-to-order gift sets.
  • Final sale and promotional items: items bought in a clearance sale or marked "Final sale".
  • Gift cards.

Try it first. Scent is deeply personal. We strongly encourage you to start with a sample box and try a fragrance on your skin before opening a full-size bottle.

3. Damaged, defective or incorrect orders

If your order arrives leaking, broken, defective or incorrect:

  • Reporting window: tell us within 48 hours of delivery.
  • What to send: email care@mer-parfum.com, or use the Report a problem link in your delivery email, with your order number, a short description of the problem, and clear photos or videos of:
    • the outer shipping box and its label;
    • the damaged or incorrect product.
  • What happens next: once we have checked it, we arrange the return of the item at our cost and straight away send a replacement free of charge, or refund you in full.

4. How to return an item

  • Step 1, contact us: email care@mer-parfum.com with your order number and the item or items you want to return.
  • Step 2, authorisation: if the return is eligible, we send you a return authorisation (RMA) number and instructions. Returns sent without our authorisation can't be accepted.
  • Step 3, packing: pack the item carefully in its original box and protective materials. Fragrance bottles are fragile and must be secured so they aren't damaged on the way.
  • Step 4, return shipping: you pay for return shipping, unless the item arrived damaged or defective, or we sent the wrong item.

5. Refunds

  • Inspection: once your return arrives and has been inspected, we email you to say whether the refund is approved.
  • Payment method: an approved refund goes back to your original payment method within 5 to 10 business days.
  • Shipping fees: the original delivery charge isn't refunded, unless the return is because of our mistake or a damaged or defective product.

6. Exchanges

We don't offer direct exchanges. To swap an unopened fragrance for a different scent, return it under this policy for a refund, and place a new order on our website.

Nothing in this policy limits any right you have under Egyptian consumer law.